On August 26th, 2008, NetDocuments held a luncheon event at the Gaylord Texan Resort during ILTA 2008, the annual meeting for law firm technology administrators. We presented this video presentation to celebrate the NetDocuments 10 year anniversary together with many of our customers who were at this event. Click below to play this 10 minute video.

Orem, Utah (September 3, 2008) -- NetDocuments, a leading Software-as-a-Service (SaaS) document, email and records management service provider announced today that NetDocuments has been selected by KMWorld Magazine for the Trend-Setting Product list of 2008. This is the second year in a row NetDocuments has been recognized with this award.

"NetDocuments is pleased to be recognized as an eminent provider in the knowledge management industry," said Ken Duncan, CEO of NetDocuments. "Going back to the early 90s our team has been developing trend-setting products and services in the document and knowledge management space that have influenced the industry and more importantly improved efficiency and productivity in the lives of our customers."

Orem, Utah (February 25, 2008) -- NetDocuments, a leading Software-as-a-Service (SaaS) document, email and records management service provider announced today that NetDocuments was named to KMWorld's 100 Companies that Matter In Knowledge Management. KMWorld recognizes the companies that best exemplify the ideals of true knowledge management. The list was complied by KM practitioners, theorists, analysts, vendors and their customers and colleagues, This is the 8th year of the list. "NetDocuments is pleased to be recognized as an eminent provider in the knowledge management industry," said Ken Duncan, CEO of NetDocuments. "Going back to the early 90's our team has been developing trend-setting products and services in the document and knowledge management space that have influenced the industry and more importantly improved efficiency and productivity in the lives of our customers."

We get this question a lot and when people hear the answser, they can't believe that it is that simple. Welcome to the Software as a Service world.

NetDocuments was built from the ground-up to be a SaaS-based model. It wasn't converted from some older generation software to "fit" the SaaS world.

We are proud of the fact that we were providing this service model before someone decided to call it something that actually stuck.

One of the key benefits of the SaaS model is that it allows better, more frequent, stable, and comprehensive updates to the software being served up to all customers at the same time. This has certainly been the case with NetDocuments. As you hopefully are aware, the NetDocuments Service consists of the following four fully integrated services: 1) Document Management, 2) Email Management, 3) Extranets, and 4) Digital Records Management. The Service continues to be aggressively updated at a pace of 9 releases a year. Our largest enhancement ever, the implementation of FAST as our primary search engine, is scheduled to be released later this summer when we run FAST in "parallel" with our existing search engine. The FAST search engine will support relevency ranking, phrase and proximity searching, snippets, and later this year lemmatization, lingustics, entity extraction, and topic based searching. FAST will be the base search engine for all four NetDocuments services.

Salesforce.com has AppExchange, NetSuite has Suiteflex and WebEx has WebExConnect. I recall reading something recently that referred to this trend as SaaS 2.0, where SaaS vendors extend their Software-as-a-Service applications to third-party software vendors and customer’s in-house developers, proving that customization is possible with hosted apps. Is it really much different than the good ole’ days when Novell extended their network with NLMs to encourage vendors to write applications to NetWare which helped Novell solidify their market positioning? I recall working at Novell during a turning point for the company when Microsoft NT was threatening that market and Novell walked away from that position despite the resistance of its own sales force. And do you all remember the hot trend in the mid-nineties of “GroupWare†applications lead by Lotus Notes with Novell GroupWise getting into the mix? It was all about bundling a suite of apps into a common UI, and then allowing third-parties to integrate with it. It grabbed market attention at the time, but did they succeed? Document management was in many ways considered a middleware app where many vendors wrote integrations to it as well. We had many vendors in those days write to our SoftSolutions application. Did these groupware applications and document management integrations provide true customer value and are we simply now experiencing a maturity in the SaaS world as it follows the same evolution? After all, SaaS is proving that its becoming the future in software? Where is it heading and is there truly customer value or simply a market ploy? It’s very interesting watching Salesforce.com and NetSuite making attempts to do the same. I have to admit that I quickly became curious with the Salesforce.com’s strategy and their commitment to it’s third-party vendor “channel†as they have aggressively recruited partners to their AppExchange program. We jumped on the bandwagon and have enjoyed relative success as we offered “solutions†to our joint customers. Salesforce.com has been building such a large partner program but then at the same time is clearly trying to take over the world by extending their own functionality, which in the end creates a channel partner conflict. An example of this is their announcement this week regarding the purchase of a small document management start up named Koral, despite enthusiastically partnering with NetDocuments and other document management services as listed on their App Exchange program. As the late Ray Noorda coined the word “co-opetition,†is this the posture that companies such as NetDocuments have to take to work with Salesforce.com as its loyal partners and now perhaps competitors? After all Salesforce.com has helped solidify and draw attention to the SaaS market. But do these decisions truly weaken their partner program and relationships with the market? Do they care? What should be the keys to a successful development platform that allows third-party vendors and more importantly, our joint customers, to truly leverage and take advantage of the virtures of SaaS? What are your thoughts? During the coming days I will share our NetDocuments perspective regarding a document services development platform and how our strategy fits into this SaaS 2.0 trend.