Sure, most of us enjoy holding hands with the people we love, e.g., our significant others, children or grandchildren. But do we really like holding our IT person's hand? Or, for that matter, do IT staff really like holding the hands of those in their organization? My guess: umm, not so much. So, cue the NetDocuments New User Interface…

<See more screenshots at http://www.netdocuments.com/start/2011/>

Of course, I have nothing against IT staff or other "techies" because many consider me to be one. In fact, you're very likely to talk to me on the NetDocuments end of the customer support telephone line. Our hope is that our new interface will be so intuitive, simple, and robust that you won't have to do any more hand-holding – except with the people that you really love.

Help is on the way!

Furthermore, we at NetDocuments, pride ourselves on great technical support with real human beings. That said, we know that you want to feel so comfortable and adept with your technology that you won't need to call or email us in the first place.

Look, let's be honest… much to our dismay, you're probably not using NetDocuments with quite the same gusto as when you play your latest xBox Kinect game that you got for Christmas. Even still, we want to make sure your NetDocuments user experience is so easy and efficient that maybe you'll even have a bit more time on that shiny new xBox Kinect, ya know? So, cue the new NetDocuments Help section…

To help reduce the amount of time in your life spent in frustration, we'll be rolling out a completely re-vamped help and tutorial section replete with videos, step-by-step tutorials, printable user guides, and plenty of screenshots. It's our hope that while we love and value you as a customer, you won't need to hold our hand quite so often while using our new interface and added help tools.

Keep watching for updates in the next few months as we open up the new user interface for beta testing. Oh, and one last thing...don't worry. We here in support are still always more than happy to hold your hand if the stuff I mentioned above isn't quite enough or if you just like to hear Dan's voice on the other end of the telephone line. Either way, if it involves NetDocuments, we're here to help you through it.

Post written by Bradlee Duncan of the NetDocuments support team.